Automated Shipment Notification Emails for Microsoft Dynamics 365 Business Central
Dynamic Ship sends your customers an automated shipment notification email the moment a shipment is processed in Microsoft Dynamics 365 Business Central. The email uses your own HTML template, can attach the invoice, packing slip, or order confirmation, and carries a tracking link to your branded tracking page. Shipping teams and customer service use it to automatically keep customers informed, eliminating manual emails after every order.
A shipment notification email is an automated message Dynamic Ship sends to the customer when their order ships, built from a template you control and triggered by the shipping process itself.
At a Glance
- Send a notification automatically when the label is created or after the document is posted.
- Design the email in HTML, so marketing controls the layout, branding, and content.
- Attach the invoice, packing slip, or order confirmation as a PDF.
- Set a different template or sender address per customer.
Have a Question about Automated Shipment Notification Emails?
Key Capabilities
Automatic send triggers. Choose when the email goes out: during the Get Label process, or after the document is posted. You set the trigger once in Dynamic Ship Setup, and Dynamic Ship sends the email as part of the shipping workflow.
Full HTML templates. The email subject and body are HTML, so any layout valid in an email is valid here. You can embed images, links, and styling, which is why most companies have marketing build the template to match their brand.
Document attachments. Attach a PDF of the invoice, packing slip, or order confirmation directly to the notification, so the customer gets the paperwork they need in the same message.
Dynamic content from the order. Use parameters to pull order details into the email, including items shipped, quantities, and references, so each message reflects the actual shipment. Parameter Help lists the variables you can insert.
Link to your branded tracking page. The tracking link in the email opens your branded tracking page, which displays your logo and links so the customer can check the status on your brand’s site rather than the carrier’s.
Per-customer templates and addresses. In Customer Options, assign a specific email template, sender, or recipient source to a customer, and refine it by Ship-To, carrier, or service, so different customers receive the right message.
Test before you send. Use Send Test Email to confirm the template renders correctly before it reaches a customer.
How Automated Shipment Notification Emails Work in Dynamic Ship
- In Dynamic Ship Setup, set the email trigger (during Get Label or after posting) and assign at least one email template.
- Build the HTML template in the Dynamic Ship E-mail Template List, starting from the stock EXAMPLE template, and add any attachments.
- Optionally assign alternate templates or sender addresses to specific customers in Customer Options.
- Process the shipment. Dynamic Ship automatically sends the notification to the customer, including the tracking link and any attached documents, based on the order.
Why Dynamic Ship Shipment Notification Emails Stand Out
The difference is in what the email actually is. A shipment notice does not have to be a bare line of text with a tracking number; in Dynamic Ship, it is a fully branded HTML message you design, with your logo, your styling, the documents the customer needs attached, and a tracking link that opens your own branded tracking page. The notification becomes part of your customer experience instead of a generic system alert. Because marketing builds the template in HTML, the look stays consistent with the rest of your communications.
It is also genuinely automatic and configurable to the order. You set the trigger once, and every shipment sends the right message without anyone having to email customers by hand. Because the recipient, template, and sender can be set per customer in Customer Options, a customer who needs the packing slip attached and a particular reply-to address gets exactly that, while another customer gets their own template, all driven from the same shipping workflow inside Business Central.
Since the whole thing runs within Dynamic Ship, the notification pulls from the same shipment and tracking data you capture when you label the package. The tracking number in the email matches the shipment record in Business Central, and the link points to the branded page built from that same data, so there is no separate system to keep in sync.
Who Uses Automated Shipment Notification Emails
Marketing teams build and own the HTML email template, controlling branding, layout, and messaging to ensure the notification aligns with the company’s other customer communications. Shipping clerks and packers trigger the email automatically when they ship the order, with no extra step. Customer service representatives rely on automatic notifications and their tracking links to reduce status inquiries, and they use per-customer settings to ensure key accounts receive the documents and addresses they expect on every shipment.
Frequently Asked Questions
You choose the trigger in Dynamic Ship Setup. The email can be sent during the Get Label process, so the customer is notified as soon as the label is created, or after the document is posted. The after-post trigger runs from within Dynamic Ship. Either way, the notification is automatic: once you configure the trigger and template, Dynamic Ship sends the email as part of the order shipping process, with no manual step for your team.
Yes. The email subject and body are HTML, so any layout valid in an email works, including embedded images, branding, and links. Most companies have their marketing department build the template to match the rest of their customer communications. Dynamic Ship includes a stock template named EXAMPLE that shows how to format the HTML and attachments, and a Send Test Email button lets you confirm the design before it reaches customers.
Yes. Dynamic Ship can attach a PDF of the invoice, the packing slip, or the order confirmation directly to the shipment notification email. This gives the customer the documents they need in the same message that tells them their order has shipped, rather than sending paperwork separately. You configure attachments in the email template in Microsoft Dynamics 365 Business Central.
Yes. In Customer Options, you can assign a specific email template, sender address, or recipient source to a customer, and you can refine the rule by Ship-To Code, carrier, or service. This means a customer with particular requirements receives the template and details that fit them. In contrast, other customers receive your standard notification, all managed from the same shipping setup without separate mailing tools.
Yes. The shipment notification includes a tracking link that opens your branded tracking page, which carries your logo and links and shows real-time carrier status. The tracking number in the email matches the shipment record in Business Central, so what the customer sees aligns with your own records. The link gives customers a one-click way to check delivery progress on a page that stays in your brand.