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Have pre-sales questions? Use our contact form to ensure your inquiry reaches the right team.

Learn to Submit a Meaningful Support Ticket
Support Ticket
The first name of the person leading the support request
The last name of the person leading the support request
Primary contact for follow-up. Use the email of the person managing the issue—not a shared inbox unless it’s actively monitored.
Include area code. This helps if the issue is time-sensitive or we need to clarify something quickly.
Enter the end user's company name—not the partner or reseller. This ensures we associate the issue with the correct user.
Select the option that best matches your role—whether you're the end user, a consultant helping a client, or an authorized Insight Works reseller submitting on their behalf.
If support for more than one Insight Works app is required, please submit separate tickets for each app.
Example: Business Central 15.2
Business Central / NAV Installation Type
Is your environment cloud-hosted or on-premise? This affects troubleshooting and licensing. Select 'Unknown' if unsure, but it may delay resolution.
Provide a brief summary of the issue—just enough to understand what’s happening at a glance. Example: When I scan barcode “ABC” I get a message
Add any details that will help us investigate: steps to reproduce, expected vs. actual results, error messages, user roles, recent changes, and any relevant documents. The more context, the better.

Maximum file size: 268.44MB

Attach any relevant screenshots that show the issue or error. Clear visuals help us diagnose problems faster. Only jpg and png file types are accepted.