Product Enhancement Plan

Supporting Clients Every Step of the Way

The Insight Works philosophy is simple: provide value to clients at every stage of the implementation process. This commitment extends post-implementation with the Insight Works Product Enhancement Plan; an extensive support package that ensures our clients continue to realize value from their investment well after the go-live date.

A Product Enhancement Plan from Insight Works increases the value you receive from your investment in our add-ons as well as extends the life of the add-ons while reducing your total cost of ownership. Here is what you can expect from an Insight Works’ Product Enhancement Plan:

  • Software Updates that Future Proof: As Microsoft evolves Dynamics 365 Business Central (formerly known as NAV) you can rest easy knowing that the software updates from Insight Works will help ensure your products continue to run smoothly.
  • Access to Support & Technical Resources: Subscribers receive access to tier 3 support resources which includes assistance with troubleshooting, configuring and using the add-ons. Support is available via email, phone, and remote sessions. Unless the support request is directly related to a product issue or bug the support services will be billed at our standard T&M rate.
  • 24/7/365 Access to Online Support Portal: Insight Works’ online support portal has a rich knowledgebase that supports users with training, troubleshooting, and how-to resources.
  • No Hidden Costs or Surprise Expenses: Without a Product Enhancement Plan from Insight Works, you run the risk that software stops functioning as expected which can lead to downtime and failure to meet customer expectations. Loss of business coupled with expenses to fix problems can become a big burden. A Product Enhancement Plan mitigates the risk while also being able to budget the annual costs to keep things running smoothly.
  • Avoid Lapsed Fees: Companies that forgo a Product Enhancement Plan only to be faced with the need to upgrade years later will be required to pay annual enhancement fees in arrears.
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We Invest in Your Investment

100% of your investment in the Product Enhancement Plan is applied to research and development to ensure you always have access to the most advanced and effective tools available. As new requirements are identified, the development team includes them in the standard product to provide customers with a solution that accurately reflects industry requirements and best practices.