Ryan: All right, so today we’re going to be looking at Dynamic Ship.
Ryan: It’s a shipping solution.
Ryan: It’s been generating some buzz, especially I think, in the SMB world.
Emma: Yeah.
Ryan: And, you know, I guess the mission for us today is to figure out, you know, if it really lives up to the hype.
Emma: Right.
Ryan: Is it something that, you know, could really help your business?
Ryan: And, you know, Dynamic Ship is all about trying to make shipping easier for SMBs.
Emma: Yeah.
Ryan: All within the, you know, Microsoft Dynamics 365 Business Central environment.
Emma: Yeah.
Emma: And, you know, it’s really addressing, I think, a pain point for a lot of SMBs out there.
Emma: I mean, think about it like you’re juggling all these different carrier websites, right?
Emma: Manually putting in all this data, worried about all these costs, errors.
Ryan: Oh, yeah, for sure.
Emma: It’s a lot to manage, and you know, that can really impact efficiency and customer satisfaction.
Ryan: Yeah, I can see how that’d be a constant headache.
Emma: Oh, yeah.
Ryan: So is Dynamic Ship kind of aiming to be that one-stop shop to kind of take that all away?
Emma: Yeah, that’s exactly it.
Emma: I mean, instead of jumping between all these different websites, you can compare rates from hundreds of carriers.
Ryan: Wow.
Emma: Parcel, LTL, even FTL.
Emma: All within Business Central.
Ryan: Right.
Emma: So think about all the time you’d save.
Emma: Oh, yeah, just right there.
Ryan: Yeah.
Ryan: Time is money for a small business.
Emma: Absolutely.
Ryan: Now, one of the things that jumped out to me is this whole thing with the branded tracking pages.
Emma: Yeah.
Ryan: I mean, is that really something that SMBs need to be worrying about?
Emma: Well, you know, it’s all about creating like a more professional experience for your customers and just having this consistent experience.
Emma: You know, when they’re tracking their package, they see your logo, your colors, your messaging.
Ryan: Yeah.
Emma: It just reinforces the brand and elevates the whole customer experience.
Ryan: Okay, I could see the value in that, especially for e-commerce businesses.
Ryan: You know, it’s those little touches.
Emma: Right, exactly.
Ryan: That can make a difference.
Ryan: Now, you mentioned handheld scanning.
Ryan: I imagine that’s a big deal for warehouse operations.
Emma: Yeah, it really streamlines everything.
Emma: You know, the staff, they can scan packages, eliminate, you know, manually entering all that data.
Emma: So that means fewer errors, faster fulfillment.
Ryan: So less room for, you know, those oops moments that can really slow things down.
Emma: Exactly.
Ryan: Now, what about businesses that handle, you know, a mix of small and large shipments?
Emma: Yeah.
Ryan: You know, can Dynamic Ship handle those different needs?
Emma: Absolutely.
Emma: It supports both FTL and LTL shipments.
Ryan: Okay.
Emma: So, you know, imagine a small furniture business.
Emma: They could use Dynamic Ship for everything from, you know, shipping a single chair to a customer across town.
Ryan: Right.
Emma: To managing, you know, a full truckload for a large order that’s going across the country.
Ryan: So that kind of flexibility is really key for, you know, SMBs that are growing, their needs are changing.
Emma: Yeah, absolutely.
Ryan: Okay.
Ryan: Now we’ve talked about efficiency, the customer experience, but what about the data side of things?
Emma: Yeah.
Ryan: I mean, does Dynamic Ship provide any insights into how well shipping’s performing?
Emma: It does.
Emma: And this is where it gets really interesting.
Ryan: Okay.
Emma: It’s called the Dynamic Ship analysis app.
Emma: And it gives you this like, you know, deep dive into your shipping data.
Emma: You can track costs, carrier performance.
Emma: You can even, like, identify trends.
Ryan: Oh, wow.
Emma: It can help you optimize your entire shipping strategy.
Ryan: So you’re not just, you know, managing shipments.
Emma: Right.
Ryan: You’re understanding them and using that to make better decisions.
Emma: Exactly.
Emma: It gives you that power to make smarter choices about everything from your carrier selection to your packaging, even to your overall logistics.
Ryan: So it’s not just getting it from point A to point B; it’s doing it the smartest way possible.
Emma: Exactly.
Emma: And that’s where the real value is.
Ryan: Now, all this sounds pretty good.
Emma: Yeah.
Ryan: But let’s get specific.
Emma: Okay.
Ryan: How does Dynamic Ship actually impact different roles within an SMB?
Ryan: How does Dynamic Ship actually impact different roles within an SMB?
Emma: Okay, so let’s start with the warehouse manager.
Emma: They’re all about efficiency.
Ryan: Yeah.
Emma: Accuracy.
Ryan: Right.
Emma: Dynamic Ship, with its scanning and streamlined processes, helps them minimize errors, reduce all that manual work, and speed up order fulfillment.
Ryan: Right.
Emma: So imagine their relief when they see fewer shipping errors.
Ryan: Yeah.
Emma: Their team is more productive.
Ryan: That makes sense.
Ryan: I mean, a more efficient warehouse means happier employees.
Emma: Right.
Ryan: And, you know, faster delivery for customers.
Emma: Exactly.
Ryan: What about someone in a more customer-facing role, like, say, an e-commerce manager?
Emma: For them, it’s all about creating that wow factor, building customer loyalty.
Ryan: Okay.
Emma: And those branded tracking pages can really make a difference there.
Emma: You know, the customer can track their package and see that consistent brand experience from start to finish.
Ryan: It’s all about those little details that can elevate the customer journey.
Emma: Exactly.
Ryan: I bet it cuts down on all those “Where’s my package?” calls.
Emma: Yeah.
Ryan: What about the people responsible for actually, you know, getting the packages out the door?
Emma: Right. So for shipping coordinators, Dynamic Ship takes away the guesswork.
Emma: I mean, with the real-time rate comparisons, they can easily find the most cost-effective option for each shipment.
Ryan: Okay.
Emma: Saving the business money and making sure packages are sent the most efficient way possible.
Ryan: So they’re not spending hours jumping between websites comparing rates.
Emma: Right.
Ryan: They’ve got it all right there.
Emma: Exactly.
Ryan: Huge time saver.
Emma: Right.
Ryan: What about the people who look at the bigger picture?
Ryan: Yeah, the supply chain analysts, the operations managers.
Emma: Right. So it gives them the data they need to make those strategic decisions.
Emma: With Dynamic Ship’s analytics, they can analyze shipping costs, carrier performance, and overall efficiency.
Emma: And they can use that to optimize, you know, the whole supply chain, which can save the business money in the long run.
Ryan: It’s like having this powerful tool that shows them everything that’s going on with their shipping.
Emma: Exactly.
Ryan: And then we can’t forget about customer service.
Emma: Right, right.
Ryan: They’re often the ones dealing with all the shipping questions.
Emma: Yeah.
Emma: And so with Dynamic Ship, they have, you know, that real-time tracking information.
Ryan: Right.
Emma: So they can provide customers with accurate updates and resolve issues quickly.
Ryan: So every team that’s involved in shipping benefits in some way.
Emma: Yeah, that’s a pretty good case for how it could impact an SMB.
Emma: It’s about streamlining, reducing costs, and ultimately creating a better experience for everybody.
Ryan: Now I’m curious about real-world results, though.
Ryan: Can you give us some examples of how Dynamic Ship is actually making a difference out there?
Emma: Absolutely.
Emma: So let’s start with customer satisfaction.
Emma: A common challenge for many businesses.
Ryan: Right.
Emma: Imagine an e-commerce company struggling with all these “Where’s my package?” inquiries.
Ryan: Right.
Emma: It’s frustrating for customers and puts a strain on the customer service team.
Emma: But by implementing Dynamic Ship, they can provide customers with those branded tracking pages, real-time updates, and drastically reduce those inquiries.
Ryan: Makes sense.
Emma: Leading to happier customers and a less stressed team.
Ryan: So that’s a clear example of how it can directly impact the customer experience.
Ryan: Yeah, but what about the bottom line? Does it actually help businesses save money?
Emma: It can.
Emma: So imagine a manufacturing company that ships a high volume of products every day.
Ryan: Okay.
Emma: They’re using multiple carriers and constantly looking for the best rates.
Emma: Dynamic Ship’s real-time rate shopping lets them instantly compare all those rates from numerous carriers, so they always choose the most cost-effective option.
Ryan: Okay.
Emma: Over time, those savings add up, freeing up resources for other areas of the business.
Ryan: That’s music to any business owner’s ears.
Emma: Absolutely.
Ryan: So we’ve got happier customers, potential cost savings, streamlined operations.
Ryan: But let’s step back for a second and think about the future.
Ryan: The shipping landscape is always changing.
Emma: It is.
Ryan: How does Dynamic Ship fit into that? Can it adapt?
Emma: Yeah, that’s a key question.
Emma: And the answer is yes.
Emma: It’s designed to be future-proof.
Emma: It integrates with a vast network of carriers, both the established ones and the emerging ones, so businesses can adapt to changing shipping options and really stay ahead of the curve.
Ryan: So it’s not just about today’s problems; it’s about being ready for what comes next.
Emma: Exactly.
Emma: It’s about providing them with this flexible, adaptable solution that can grow with them.
Ryan: Okay.
Ryan: That’s reassuring for businesses that want to invest in something long-term.
Emma: Yeah.
Ryan: But let’s not forget about the data aspect.
Ryan: How does Dynamic Ship’s focus on analytics help prepare for the future?
Emma: Well, you know, data is becoming so crucial in shipping.
Emma: And Dynamic Ship’s analytics are really key to its adaptability.
Emma: It gives businesses those insights into their shipping performance so they can make data-driven decisions and adjust their strategies as needed.
Ryan: So as the shipping landscape evolves, they can use these insights to optimize their operations and stay competitive.
Emma: Exactly.
Ryan: It’s not just about having the data; it’s about understanding it and using it strategically.
Emma: Right.
Ryan: Which is a huge advantage.
Emma: Yeah, it is.
Emma: It’s about giving them the tools they need to thrive.
Ryan: All right, so we’ve covered a lot of ground here.
Emma: We have.
Ryan: From operational efficiency and customer experience to scalability, sustainability, and data-driven decisions.
Emma: Absolutely.
Ryan: And it’s clear that Dynamic Ship is more than just a shipping tool—it’s a strategic asset.
Emma: Right.
Ryan: And that’s a wrap for today’s episode of Inside Insight.
Ryan: Thanks for tuning in, and we’ll see you next time for another deep dive into innovations shaping the business world.
