Ryan: All right, get ready for this deep dive. We’re looking at Melco and OESD.
Emma: Two sister companies.
Ryan: Exactly. And they decided they were running on…
Emma: Yeah, they had to modernize.
Ryan: Things were getting digital dinosaurs.
Ryan: Seriously, their software was ancient.
Emma: It happens a lot. You know, companies grow, tech changes…
Ryan: You get left behind.
Emma: Yeah, stuck with systems that can’t keep up.
Ryan: In this case, it’s Melco International and Oklahoma Embroidery Supply and Design, or OESD for short. Both subsidiaries of Bernina International AG.
Emma: Right. Melco’s on the commercial embroidery side.
Ryan: OESD does the home market.
Emma: But both were using seriously old software.
Ryan: Like older than some of their employees old. We’re talking Microsoft Dynamics NAV—ancient versions, practically museum pieces.
Emma: I can’t even imagine trying to compete these days with that.
Ryan: It was a huge challenge for them, trying to integrate their business.
Emma: And they’re global, right?
Ryan: Huge network, keeping costs down—the whole thing.
Emma: It’s like trying to build a rocket ship with a screwdriver.
Emma: Exactly. And the cost of that old tech wasn’t just money. It was efficiency, growth, everything.
Ryan: So what’d they do? Patch it up or start fresh?
Emma: They went for a full upgrade.
Emma: Smart move, too.
Ryan: How so?
Emma: They partnered with ArcherPoint. These guys are pros at software implementation.
Ryan: So no more band-aids. They went for the real deal.
Emma: They moved to the cloud. Microsoft Dynamics 365 Business Central.
Ryan: Whoa, big jump. Why Business Central specifically?
Emma: It’s designed to scale—perfect for multiple divisions.
Ryan: Which is exactly what they needed with the whole Bernina Group.
Emma: Exactly. Business Central gave them the flexibility and power they were missing.
Ryan: So this wasn’t just, oh, let’s update the software. This was strategic.
Emma: Absolutely. They recognized that tech is fundamental to their business, not just a tool. And choosing the right tech sets them up for success.
Ryan: So bye-bye, digital dinosaurs. Hello, cloud.
Emma: But it wasn’t easy migrating all that data, customizing everything.
Emma: Yeah, huge undertaking.
Ryan: Their database situation must have been a nightmare.
Emma: You have no idea. Imagine critical info scattered across three old databases.
Ryan: Talk about a logistical mess.
Emma: ArcherPoint consolidated everything into one unified database.
Ryan: No way.
Emma: And they even migrated all the custom modifications without any conflicts.
Ryan: That’s some serious tech wizardry right there.
Emma: It was impressive, that’s for sure.
Ryan: But okay, new system—now what? How did it actually help them?
Emma: That’s where things get interesting. One of the benefits of the cloud is integration.
Ryan: You can connect with other software.
Emma: Exactly. And Melco and OESD implemented this add-on called Dynamic Ship.
Ryan: What’s that do?
Emma: Imagine you’re booking a flight. You go to Kayak or Expedia, compare prices.
Ryan: Makes sense.
Emma: Dynamic Ship does that, but for shipping rates.
Ryan: So they can find the best deal every time.
Emma: Especially crucial for a company shipping globally like them.
Ryan: That’s brilliant. It’s like a personal shipping assistant.
Emma: Exactly. Finds the best deals and streamlines the whole process. It’s not just about cheap shipping though. Dynamic Ship integrates with their other systems too.
Ryan: Oh, so they get real-time tracking and stuff?
Emma: Yeah, automates a lot of the tedious shipping tasks. Even has handheld scanning for the warehouse.
Ryan: Wow. So they get efficiency and cost savings all in one.
Emma: They really leverage the cloud platform. It’s impressive.
Ryan: And they didn’t stop there.
Emma: Yeah. You mentioned other add-ons.
Emma: Oh, yeah, two big ones actually: AR Collections and eBiz.
Ryan: Okay, break those down for me.
Emma: AR Collections is all about managing accounts receivable, so it automates payment reminders.
Ryan: So no more chasing people down for money.
Emma: Exactly. Tracks outstanding invoices, makes the whole collection process way easier.
Ryan: Sounds like a lifesaver, especially for a big company.
Emma: And then eBiz takes it a step further. Gives customers a secure online portal so they can view invoices, pay, manage their accounts all online.
Emma: It’s a win-win for everyone involved.
Ryan: So it’s not just about getting paid faster. It’s about customer experience too.
Emma: You got it. Simplifies everything. More transparency, easier to do business.
Ryan: I’m seeing a trend here—streamlining efficiency, better customer experience.
Emma: It’s like a digital transformation domino effect, touching every part of their business.
Ryan: It’s really impressive. They went from reactive to proactive.
Emma: Yeah, they’re not just keeping up anymore. They’re using tech to get ahead.
Ryan: This whole thing really shows the importance of good partnerships.
Emma: Couldn’t agree more. Melco and OESD had a long relationship with ArcherPoint, and that trust clearly paid off big time.
Emma: Having a partner who gets your business and your goals is essential.
Ryan: It’s not just about implementing tech; it’s about having a guide.
Emma: Exactly. Someone to help you through the process, avoid the pitfalls.
Ryan: Like having a Sherpa for Mount Everest. You don’t want to do that alone.
Emma: And with tech changing so fast, that guidance is more important than ever.
Ryan: So what’s the big takeaway here for our listeners? What can they learn?
Emma: I think the biggest lesson is don’t be afraid of change. Embrace new tech to grow and choose your partners wisely.
Emma: Absolutely. Find people you trust who get your business and are invested in your success.
Ryan: And this isn’t just for huge companies. It applies to everyone.
Emma: You’re right. The principles are the same whether you’re a startup or a giant corporation.
Ryan: Be willing to adapt. Find good partners. Invest in the right tech.
Emma: It’s all connected.
Ryan: So if anyone out there is stuck with outdated tech, take a cue from Melco and OESD.
Emma: Don’t be afraid to shake things up.
Ryan: Yeah. And embrace the future.
Ryan: It’s pretty amazing what they accomplished, right?
Emma: And it makes you think about the bigger picture.
Emma: Like how this digital transformation thing, it’s everywhere.
Ryan: It’s not just Silicon Valley anymore.
Ryan: It’s like software is eating the world. Didn’t someone say that?
Emma: Yeah. And what’s so cool about Melco and OESD?
Ryan: They didn’t just survive; they thrived.
Emma: A company with history can still adapt.
Ryan: They use their legacy as fuel, not an anchor.
Emma: Think about their employees too. Going from those clunky systems to having tools that actually work.
Ryan: That’s got to feel good.
Emma: Huge boost to productivity, morale, everything.
Ryan: Everyone wins in that scenario.
Emma: This whole thing just shows there’s always room for improvement.
Ryan: And sometimes that improvement is digital.
Emma: It’s about opening your mind to new possibilities and harnessing the power of tech.
Emma: So if you’re out there feeling stuck with old tech, like really stuck, take inspiration from Melco and OESD.
Ryan: It’s never too late to upgrade. Find those great partners and step into the future.
Emma: It’s waiting for you.
Ryan: That’s our deep dive for today, folks.
Emma: Hope you enjoyed it and maybe learned a thing or two.
Emma: Until next time, keep exploring, keep learning.
Ryan: And keep diving deep.
