Question
Can return label costs be captured and tracked on the sales order or another document within Microsoft Dynamics 365 Business Central’s shipping functionality?
Return Label Cost Tracking in Business Central
Return label costs can be generated and managed within Microsoft Dynamics 365 Business Central’s shipping workflows. These costs can be associated with the original shipment or handled through separate documents as needed. The Dynamic Ship application supports generating return labels and tracking their associated charges within Business Central.
How Return Label Costs Are Managed in Business Central Shipping
Native Microsoft Dynamics 365 Business Central shipping functionality does not automatically associate return label costs with sales orders. Return labels are often managed separately, without built-in tracking on the original documents. This limitation arises because standard shipping integrations focus primarily on outbound shipments and associated costs.
The Dynamic Ship app extends Business Central’s shipping capabilities by enabling users to generate return labels linked to original shipments or managed as standalone records. This extension captures and tracks costs related to return shipments, allowing those to be reflected on sales orders or other documents for billing and analysis.
Dynamic Ship provides interfaces to create, reprint, or void return labels, and associates cost data to the appropriate sales transactions within Business Central. This change relies on integration of shipment and return label processing into the Business Central document flow, bridging gaps present in the native system.
If return labels are generated outside of Dynamic Ship or external carrier portals, their costs may not be automatically captured within Business Central. Manual data entry or separate processes might be required in those scenarios. Additionally, return label cost tracking depends on correct configuration of the shipping and accounting integration modules to associate charges with sales or return documents. Without these configurations, cost capture may be incomplete or disconnected.
Related Tools and Their Role in Shipping Cost Management
Dynamic Ship manages comprehensive shipping workflows in Business Central, including real-time rate shopping, label creation, and return label generation. It extends cost capture and billing capabilities for shipping activities, including returns.
Order Fulfillment Worksheet supports order availability and shipment preparation but does not handle shipping cost capture.
PrintNode Connector PowerTool enables direct label printing, which works in conjunction with Dynamic Ship but does not impact cost tracking itself.