Return Label Generation for Microsoft Dynamics 365 Business Central

Dynamic Ship lets your shipping team generate a return label at the same time as the outbound label, or months later from the original shipment’s License Plate, without opening a separate carrier portal. Shipping clerks, customer service reps, and warehouse managers use it to handle replacements, warranty returns, and reverse logistics on any carrier and service level, independent of the outbound choice.

WATCH THE ON-DEMAND DEMO
REACH OUT TO YOUR MICROSOFT PARTNER

At a Glance

  • Generate a return label alongside the outbound label or long after the original shipment ships.
  • Choose a different carrier and service for the return than the one you used outbound.
  • Print return labels automatically with the carrier label or send a PDF for the customer to print.
  • Set a default return carrier and service once, then override it per shipment when needed.

Have a Question about Return Label Generation?

Product Questions

Key Capabilities

Return label from the original License Plate. Pull up the License Plate tied to the original sales order or shipment number and generate a return label directly from that record, even weeks or months after the outbound shipment was posted.

Independent carrier and service selection. Ship overnight UPS outbound and USPS Ground on the return, for example, so you aren’t paying premium freight in both directions.

Default Return Label Service. Configure a default Shipping Agent Code and Shipping Agent Service Code for returns in Dynamic Ship Setup, or set the return to match the outbound service automatically.

Per-shipment override. Even with a default configured, choose the return carrier and service at the time of shipment using Shipment Options, accessed with the –SHIPOPTION (–SO) Pack Command in the Package Worksheet.

Customer-level configuration. Set return label behavior on a customer-by-customer basis in Customer Options, so frequent-return accounts default correctly every time.

Print alongside or send separately. Set Generate Return Label to Yes in Shipment Options to print the return label together with the carrier label, or generate a return label on its own and send it to the customer as a PDF to include in the box.

How Return Label Generation Works in Dynamic Ship

  • Locate the original shipment’s License Plate using the Source Document, Source No., or Shipment No on the Insight Works License Plates list.
  • Open the License Plate and select Actions, then Functions, then Other, then Get Return Label.
  • Confirm or override the carrier and service, using the configured default or a different selection through Shipment Options.
  • Print the return label with the outbound label, or generate it independently and send the PDF to the customer.
Business Central Get Return Label action on an Insight Works License Plate
Return Label fields on the Microsoft Dynamics 365 Business Central Shipment Options page

Why Dynamic Ship Return Labels Stand Out

Returns are often the part of the shipping workflow that is bolted onto a separate system or handled manually via a carrier’s website. Dynamic Ship keeps the entire return label lifecycle inside Microsoft Dynamics 365 Business Central: the same License Plate record that shipped the order also generates its return label, whether that happens the same day or three months later.

Because Dynamic Ship rates across more than 400 parcel, LTL, and FTL carriers, the return leg isn’t locked into whichever single carrier handled the outbound shipment. You can send a product out on a premium expedited service and bring the defective unit back on the most economical ground option available, without reconfiguring anything outside Business Central.

Who Uses Return Label Generation

Customer service reps generate return labels on the spot when a customer calls about a defective or wrong item, pulling up the original License Plate and emailing a PDF label without involving the warehouse. Shipping clerks handle same-day returns paired with a replacement shipment, printing both labels in one pass at the Package Worksheet. Warehouse managers configure default return carriers and services at the customer level, so common return scenarios, such as standard warranty exchanges, require no manual carrier selection.

Frequently Asked Questions

Find the License Plate for the original shipment on the Insight Works License Plates list, using the Source Document, Source No., or Shipment No. to locate it. Open the record and select Actions, then Functions, then Other, then Get Return Label. You can generate the label immediately or return to the License Plate weeks or months later to issue it.

Yes. Dynamic Ship lets you select an independent carrier and service for the return label. A common pattern is to ship the outbound replacement via an expedited service while routing the return via a slower, lower-cost ground service, since there’s no urgency to get the original item back quickly.

You can configure this behavior. Set Generate Return Label to Yes in Shipment Options on the Dynamic Ship Package Worksheet to print the return label together with the carrier label. Otherwise, generate the return label separately and send it to the customer as a PDF for printing and inclusion with their return package.

Yes. In Dynamic Ship Setup, configure the Return Label Service to set the default Shipping Agent Code and Shipping Agent Service Code, or to match returns to the outbound service automatically. You can still override this default per shipment using Shipment Options, and you can configure different defaults per customer in Customer Options.

No. Return label generation is part of Dynamic Ship’s core shipping functionality, included under your standard per-location Dynamic Ship license. There’s no separate returns module to license or configure.