Package and Shipment Tracking for Microsoft Dynamics 365 Business Central
Dynamic Ship stores a tracking number for every shipment and package in Microsoft Dynamics 365 Business Central, and retrieves live carrier status without leaving the system. The moment you create a label, the master tracking number is added to the order, and a per-package tracking number is added to each box. Shipping teams and customer service use it to answer “where is my order” and even “where is this specific box” from inside Business Central.
A master tracking number identifies the whole shipment. A per-package tracking number identifies a single box within a shipment, so you can trace a single carton when a customer asks about it.
At a Glance
- Capture a master tracking number on the order and a tracking number on every package.
- Find tracking numbers on the sales order, the posted shipment, and the License Plate.
- Pull live carrier status into Business Central without opening a carrier portal.
- Trace a single box by its own tracking number when a customer questions one package.
Have a Question about Package and Shipment Tracking?
Key Capabilities
Master shipment tracking number. As soon as a label is created, Dynamic Ship records the master tracking number for the shipment on the order, and it carries through to the posted sales shipment and the sales lines.
Per-package tracking numbers. Each package gets its own tracking number on its License Plate, so a multi-box shipment is fully traceable, box by box. Some carriers issue a unique number per package, while others reuse a number and identify each box by its number.
Live status inside Business Central. Retrieve the current shipping status directly from the carrier on the License Plate, so the latest delivery state, status details, and tracking message are visible in Business Central without logging in to the carrier’s site.
Tracking on the sales document. Find the master tracking number on the Shipping and Billing detail of a sales order or posted sales invoice, so the number lives with the order record your team already works from.
Tracking the posted shipment and lines. Tracking numbers are stored on the posted sales shipment and against the lines, which keeps a permanent record tied to what was actually shipped.
Feeds notifications and the branded page. The same tracking number drives the customer’s shipment notification email and the branded tracking page, so what the customer sees matches the record in Business Central.
How Package and Shipment Tracking Works in Dynamic Ship
- Pack and label the shipment. Dynamic Ship automatically captures the master tracking number and a tracking number for each package.
- View the master tracking number on the sales order or the posted sales invoice under the Shipping and Billing details.
- Open the License Plate from the License Plate List using the source document number to view the individual package tracking number and fields.
- Use Get Current Shipping Status on the License Plate to pull the latest carrier status into Business Central whenever you need it.
Why Dynamic Ship Package and Shipment Tracking Stands Out
The detail that earns its keep is per-package tracking. When a customer calls to say one box of a multi-box order never arrived, your team doesn’t have to chase the whole shipment; the License Plate holds the single carton’s tracking number so that you can trace that box with the carrier. Combined with the master tracking number on the order, you get both the big picture and the box-level view from one place.
Just as useful is that the status lives where your team already works. Rather than opening a carrier portal to check a shipment, your staff can pull the current carrier status directly on the License Plate in Business Central, with the delivery state and status message right there. The tracking number is recorded against the order, the posted shipment, and the lines, so there is one consistent record rather than a status that lives only in the carrier’s system.
Because tracking is captured as a natural result of labeling the shipment, none of this requires extra steps. The numbers are there the instant the label exists, they feed the customer’s notification and branded tracking page automatically, and they stay attached to the permanent shipment record in Business Central.
Who Uses Package and Shipment Tracking
Customer service representatives look up the master or per-package tracking number to answer status questions and to trace a specific box when a customer reports a missing package. Shipping clerks rely on tracking numbers being automatically captured as they label and post shipments. Warehouse managers and operations leaders use the in-Business-Central status and the permanent tracking record on posted shipments to investigate delivery issues and confirm what was shipped, without leaving the system or logging in to carrier websites.
Frequently Asked Questions
You can look up tracking numbers as soon as a shipping label is created. Find the master shipment tracking number by opening the Shipping and Billing detail on the sales order or posted sales invoice. For a specific package, open the License Plate List, locate the record by its source document number, and view the individual package tracking number on the License Plate’s Shipping detail. The tracking number is also stored on the posted sales shipment.
A master tracking number identifies the entire shipment, while a per-package tracking number identifies one box within it. Dynamic Ship captures both, so you can see the shipment as a whole on the order and still trace an individual carton on its License Plate. This matters for multi-box orders: if a customer says one box did not arrive, you can chase that single package with the carrier using its own tracking number.
Yes. Dynamic Ship retrieves the current shipping status from the carrier directly on the License Plate in Business Central. Using Get Current Shipping Status, the latest delivery state, status details, and tracking message appear in the system, so your team can check where a shipment is without logging in to a separate carrier portal. The status reflects the same tracking number recorded against the order and posted shipment.
Each package has its own tracking number on its License Plate. How carriers handle this varies: some issue a unique tracking number for every package in a shipment, while others reuse a single number and identify each box by its box number. Either way, Dynamic Ship records package-level tracking detail in Business Central, so a multi-box shipment stays traceable at the individual carton level.
Yes. The tracking number is stored on the posted sales shipment and against the sales lines, so it remains a permanent part of the shipment record. Even months later, you can return to the posted shipment or the License Plate to find the master and per-package tracking numbers, look up status, or trace a box, all from within Microsoft Dynamics 365 Business Central.