Free Freight and Shipping Promotions for Microsoft Dynamics 365 Business Central
Free Freight and Shipping Promotions let you offer no-charge or discounted shipping on qualifying orders, built on the same freight price rules engine that powers markups and surcharges. Sales, customer service, and finance teams use it to run promotional campaigns or standing customer perks without manually adjusting a single sales order. It solves the problem of honoring a shipping promise at the counter while still keeping the real freight cost visible for reporting.
At a Glance
- Apply free shipping by customer, customer price group, or promotional campaign.
- Choose whether the freight cost shows and discounts to zero, or never appears at all.
- Set qualifying thresholds, like a minimum order total, so the promotion applies automatically.
- Configured entirely inside Business Central, with no external promotion engine to maintain.
Have a Question about Free Freight and Shipping Promotions
Key Capabilities
Campaign-based free freight. Set up a dedicated campaign code in Dynamic Ship Freight Prices, then apply it to any qualifying sales order to trigger the promotion.
Two ways to show the discount. Either suppress the freight charge entirely so no line item appears, or add the actual freight cost to the order and apply a 100 percent discount so the customer sees the value of the shipping they are getting for free.
Threshold-based qualification. Use a minimum order total to apply the promotion only to orders above a specified value, so the rule enforces itself without staff having to track eligibility manually.
Scope by customer, price group, or campaign. Run a promotion for one customer, a whole price group, or a broad promotional campaign, all from the same rules engine.
Carrier and service-specific exceptions. Exclude a specific service, such as next-day air, from the free shipping offer while still applying it to standard ground and other services.
Cost visibility preserved. Even when a customer pays nothing, Dynamic Ship still records your actual freight cost on the order, so the promotion never blinds your team to what it actually spent to ship.
How Free Freight Promotions Work in Dynamic Ship
- In Dynamic Ship Freight Prices, create a new rule with Sales Type set to Campaign and a campaign code, such as FREEFREIGHT.
- Choose how the discount displays: select “Don’t Add Freight Charge” for no line at all, or enter a 100 percent Line Discount Percentage with “Add Actual Freight” to show the cost and the discount together.
- Add qualifying criteria, such as a minimum order total, if the promotion should apply only above a certain spend.
- Enter the campaign code on the sales order header, or let it apply automatically for customers or price groups already tied to the rule.
- Get carrier rates as usual. The promotion applies automatically at the time of quoting, and your team can see the customer price and the actual cost side by side.
Why Dynamic Ship Free Freight Promotions Stand Out
Free freight only works as a promotion if your team can turn it on and off precisely, not as a blanket setting. Dynamic Ship’s rules engine lets you scope a promotion to a single customer, a full-price group, or a campaign, and layer in a minimum order value. Hence, the offer qualifies automatically at the sales order level. Your customer service reps do not need to remember who gets what. The system already knows.
The greater advantage lies in what happens after the discount is applied. Because Dynamic Ship still records your actual freight cost even on a fully discounted order, a “free shipping” campaign never becomes a blind spot. You can see exactly what every promotional shipment actually cost you, by customer and by carrier, through Dynamic Ship Analysis, so a promotion that looked good on paper can be checked against real freight spend at any time.
Who Uses Free Freight Promotions
Marketing and sales leaders configure the campaign thresholds and decide which customers or price groups qualify. Customer service reps can see the promotion apply automatically on the phone with a customer, without needing to override a freight charge manually. Finance and operations teams review the actual cost behind every “free” shipment through Dynamic Ship Analysis, so a promotion’s real margin impact is never a mystery.
Frequently Asked Questions
Create a campaign rule in Dynamic Ship Freight Prices, set the Sales Type to Campaign, and choose either “Don’t Add Freight Charge” or a 100 percent discount on “Add Actual Freight.” Apply the campaign code to qualifying sales orders, and the rule takes effect automatically at the time of quoting.
Yes. Set a Minimum Order Total on the freight price rule, and free freight or a discount applies only once an order reaches that threshold. Orders below the minimum are priced under your standard freight rules instead.
No. Dynamic Ship still records your actual freight cost on the order even when the customer is charged nothing. That cost is fully reportable through Dynamic Ship Analysis, so you always know what a promotion actually costs you.
Yes. Freight price rules can be scoped by carrier and service, so you can offer free ground shipping while still charging the normal rate for expedited services like next-day air for the same customer or campaign.
No. Free freight promotions are built on the same freight-pricing rules engine that’s included with Dynamic Ship. There is no separate module to configure or license for promotional shipping.